Shipping
Do you ship?
Yes. We ship within Panama and internationally.
How much does shipping cost?
Within Panama City, $10.00. Shipping is free for orders over $200.00. International shipments have a standard rate of $20.00. The exact cost is automatically calculated at checkout, based on your address.
How long does it take to arrive?
Within Panama City, the same day or the next day. Within the interior of the country, between 2 and 4 business days. Orders are dispatched Monday through Saturday.
Can I pick up my order in-store?
Yes. At checkout, you can choose in-store pickup and collect your order at Casco Antiguo, Monday to Sunday from 9:00 a.m. to 8:00 p.m. We will notify you via WhatsApp when it's ready.
Who pays customs duties on international shipments?
Customs taxes and duties are the responsibility of the customer and are paid upon receipt of the package.
Exchanges and Returns
Can I exchange an item?
Yes. You can exchange it for another size or color of the same item, or for any other garment in the store. If the item you choose costs more, you pay the difference. If it costs less, the balance is not refunded, so we recommend choosing something of equal or greater value.
What conditions must the item meet?
- You must present the purchase invoice. Without an invoice, we cannot process the exchange.
- The purchase date must not exceed 30 calendar days.
- It must retain all original tags and be in perfect condition.
- It must not be used, damaged, or washed.
- It must not show modifications or repairs, including those made by our tailor service.
- Original boxes and packaging must be returned, if applicable.
What cannot be exchanged?
Sale products. Also, swimwear, sportswear, and accessories, due to their special characteristics.
Sizes
How do I know what size to order?
We have a size chart in the store that you can consult before purchasing. If you have questions about a specific item, write to us: many of our brands have their own patterns and we can guide you.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, and American Express. Payment is processed securely, and we do not store your card details.
In what currency are the prices?
All prices are in United States Dollars (USD).
Availability
Is the online inventory the same as in the physical store?
Yes. We work with a single inventory, so what you see available online is what is in the store.
I was interested in an item and it's no longer showing. Will it return?
Almost never. Our brands produce in limited quantities, and many references are a single unit per size. If you are interested in something, write to us and we will check if there is still stock or if the brand has something similar.
Do you hold items?
We do not hold items. Since almost all of our items are a single unit per size, the way to secure one is by completing the purchase, online or in-store.