Last updated: September 2, 2026
This website, shopsolsona.com (the "Site"), is operated by SOLSONA, S.A., a company incorporated under the laws of the Republic of Panama, with RUC 155742480-2-2023 DV 0 and registered address at Av. A con Calle 4a Oeste, San Felipe, Casco Antiguo, Panama City ("Solsona", "we", "us").
By browsing the Site, creating an account, or making a purchase, you ("the Customer" or "you") agree to these Terms and Conditions. If you do not agree with them, please do not use the Site.
These terms are governed by Law 45 of October 31, 2007, which establishes rules on consumer protection and defense of competition; by Law 51 of 2008, on electronic commerce and electronic documents, modified by Law 82 of 2012; and by Law 81 of 2019, on personal data protection, and its Executive Decree 285 of 2021.
1. Who can buy
To purchase on the Site, you must be of legal age and have the legal capacity to enter into contracts. If you make a purchase on behalf of another person or a company, you declare that you have the authority to do so.
You can purchase as a guest or create an account. If you create an account, you are responsible for keeping your password confidential and for all activity that occurs under it. Notify us immediately if you suspect unauthorized use.
We may suspend or cancel an account, without prior notice, if we detect fraudulent use of the Site, non-compliance with these terms, or a request from a competent authority.
2. Our products
Solsona is a multi-brand store. We work with independent designers who produce in small quantities, so:
- Most of our pieces exist as a single unit per size. The availability you see on the Site is the actual stock of the physical store: we manage a single inventory.
- An out-of-stock item is usually not restocked.
- Measurements and patterns vary between brands. We publish a reference size chart and are available to guide you before purchase.
Colors and photographs. We photograph the pieces as accurately as possible, but the color you see depends on your screen and its settings. A tonal difference attributable to the screen does not, by itself, constitute a product defect. If upon receiving the piece, the color does not match what was offered, the exchange conditions in section 8 apply.
3. Prices
All prices are expressed in United States Dollars (USD), legal tender in Panama, and include ITBMS when applicable. Prices do not include shipping costs, which are calculated at checkout based on the delivery address.
Prices and promotions may change without prior notice. The price applicable to your purchase is the one valid at the time of completion.
If, due to an obvious system or typing error, a clearly incorrect price is published, we will contact you before dispatching the order to confirm or cancel it with a full refund.
4. How the purchase is finalized
The content of the Site is an invitation to purchase. The purchase is finalized when:
- You complete the order and payment is approved by the payment platform; and
- We confirm the order by email.
If for any reason we cannot accept your order — for example, if the item was sold in the physical store at the same time — we will notify you and refund the full amount, without any surcharge or discount.
5. Payment methods
We accept Visa, Mastercard, and American Express cards, processed through our payment gateway. The charge is made in US dollars.
Solsona does not store your card data. The transaction is processed directly on the gateway's servers, under its own security standards.
We are not responsible for rejections, holds, or delays attributable to your card's issuing bank.
6. Shipping and delivery
Within Panama City: $10.00. Same-day or next business day delivery.
To the interior of the country: between 2 and 4 business days.
Free shipping on orders over $200.00.
International shipping: standard rate of $20.00. Times depend on destination and courier.
Orders are dispatched Monday through Saturday. The indicated deadlines are counted from the order confirmation and do not include delays attributable to the courier, weather conditions, strikes, or force majeure.
It is the Customer's responsibility to provide a correct and complete delivery address and to be available to receive the order. If delivery is not possible after two attempts, the order will be returned to our store, and we will contact you to arrange a new shipment, the cost of which will be at your expense, or a refund of the product value.
Customs duties on international shipments. Taxes, duties, and customs clearance charges of the destination country are the Customer's responsibility and are paid upon receipt of the package. We always declare the real value of the merchandise and do not alter invoices.
7. In-store pickup
You can choose in-store pickup at checkout, free of charge. We will notify you when your order is ready — usually within an hour during business hours.
Address: Av. A con Calle 4a Oeste, San Felipe, Casco Antiguo, Panama City.
Hours: Monday to Sunday, 9:00 a.m. to 8:00 p.m.
To pick up your order, present your order number and identification. If someone else is picking it up for you, please provide their name in writing in advance.
We will hold your order for 30 calendar days from the notification that it is ready, the same period that applies to exchanges. During this time, we will send you reminders and may offer delivery to your address, the cost of which would be at your expense. If after 30 days the order has not been picked up and we have not been able to contact you, we will cancel the order, refund the amount paid, and the item will return to inventory.
8. Exchanges and returns
Exchanges. You can exchange an item for another size or color of the same item, or for any other garment in the store.
Price difference. If the item you choose costs more than the original, you pay the difference. If it costs less, no refund or credit balance is issued, so we recommend choosing an item of equal or higher value.
Timeframe. The request must be submitted within 30 calendar days following the purchase date, for both size/color exchanges and exchanges for another garment.
Essential requirement. All exchanges must be presented with the purchase invoice. Without an invoice, we do not process exchanges.
Conditions the item must meet:
- Must be presented with the purchase invoice.
- Must retain all original tags.
- Must be in perfect condition: unused, unwashed, and undamaged.
- Must not show modifications or repairs, including those made by our tailoring service.
- Must be returned with its original boxes and packaging, when applicable.
Products that cannot be exchanged:
- Products purchased on sale or with a discount.
- Swimwear and beachwear.
- Sportswear.
- Accessories, including jewelry.
These exclusions are due to the hygiene and handling characteristics of these products.
Costs. The cost of shipping the item to be exchanged is borne by the Customer, unless the exchange is due to our error or a product defect.
Resolution timeframe. In the physical store, if the item meets the conditions, the exchange is made immediately. If the exchange is managed by shipping, we process it within 10 business days following the receipt of the item at our facilities and the verification of its condition; in practice, it is usually resolved within a few days.
These conditions are Solsona's commercial policy and do not limit the rights that Law 45 of 2007 recognizes to the consumer, described in the following section.
9. Warranty and claims
In accordance with Law 45 of 2007, you may submit a claim within 8 business days of delivery when:
- the product does not match what was requested;
- it presents manufacturing or operating defects from the moment of delivery; or
- it was not received within the maximum delivery period offered.
In these cases, and at your discretion in accordance with the law, we will proceed with the replacement of the product, repair when possible, or a refund of the amount paid, including shipping costs.
To submit a claim, write to us at solsonapanama@gmail.com or WhatsApp +507 6974 0409 with your order number, a description of the problem, and photographs of the product and packaging.
If you are not satisfied with our response, you can contact the Consumer Protection and Competition Defense Authority (ACODECO).
10. Invoicing
We issue an electronic invoice for each purchase, in accordance with the Panamanian Electronic Invoicing System (SFEP) and current tax legislation. The invoice includes your Unique Electronic Invoice Code (CUFE) and your QR validation code before the General Directorate of Revenue.
At checkout, you can choose to receive it by email or printed inside the package. If you do not indicate a preference, we will send it to the email registered in the order.
If you require the invoice to be issued in the name of a company, please inform us before completing the order with the corresponding company name and RUC. Once the electronic invoice has been issued, it is not possible to change the recipient's data.
Keep your invoice: it is an essential requirement for any exchange, as per section 8.
11. Personal data
We process your personal data in accordance with Law 81 of 2019 and its regulations. We collect only the data necessary to process your order, deliver it, invoice it, and answer your inquiries: name, identification document where applicable, address, telephone, and email.
We do not sell your data. We share it only with the payment gateway, the courier company, and the necessary technological providers to operate the Site, and only to the indispensable extent.
You can request access, rectification, portability, opposition, or deletion of your data at any time by writing to solsonapanama@gmail.com.
Full details are in our Privacy Policy.
12. Commercial communications
If you subscribe to our newsletter, we will send you product news and promotions. You can unsubscribe at any time from the link included at the bottom of each email or by writing to us.
13. Intellectual property
The name Solsona, its logo, the design of the Site, photographs, texts, and other content are the property of Solsona or the brands we represent, and are protected by Panamanian and international industrial property and copyright legislation.
You are granted a personal, limited, non-exclusive, and non-transferable license to view the content for non-commercial purposes. Reproduction, modification, distribution, or commercial use without written authorization is prohibited.
The brands of our designers belong to their respective owners.
14. Permitted use of the Site
You agree not to use the Site for illicit purposes, not to attempt unauthorized access to our systems, not to introduce malicious code, and not to perform actions that may interrupt the operation of the Site or affect other users.
If we provide spaces for comments or reviews, we reserve the right to remove offensive, false content that infringes third-party rights or includes personal data of other people.
15. Links to third-party sites
The Site may contain links to pages operated by third parties, including those of our brands. We offer them for convenience and have no control over their content or their policies. Their use is your responsibility.
16. Limitation of liability
We make our best effort to ensure that the information on the Site is accurate and up-to-date, and that the service is available continuously. However, we do not guarantee that the Site will be free from interruptions or errors.
To the maximum extent permitted by Panamanian law, Solsona's liability to the Customer for any claim related to a purchase is limited to the value paid for the product subject to the claim.
Nothing in this section limits our liability in cases where the law does not allow it, including fraud, gross negligence, and the legal warranties of Law 45 of 2007.
17. Fortuitous event and force majeure
We will not be responsible for non-compliance or delays caused by events beyond our reasonable control: natural disasters, road closures, strikes, widespread telecommunications or power failures, acts of authority, or health restrictions.
18. Modifications
We may modify these Terms at any time. The current version is always the one published on this page, with its update date. Changes do not affect already confirmed orders, which are governed by the terms in force at the time of purchase.
19. Applicable law and jurisdiction
These Terms are governed by the laws of the Republic of Panama. Any dispute will be submitted to the competent courts of Panama City, without prejudice to the consumer's right to appeal to ACODECO.
If any clause of these Terms is declared null or unenforceable, the others will remain in full force.
20. Contact
SOLSONA, S.A.
RUC 155742480-2-2023 DV 0
Av. A con Calle 4a Oeste, San Felipe
Casco Antiguo, Panama City, Panama
Email: solsonapanama@gmail.com
Phone / WhatsApp: +507 6974 0409
Instagram: @solsonapanama
Hours: Monday to Sunday, 9:00 a.m. to 8:00 p.m.